Services
Everything that keeps your devices connected across every African border
From the SIM in the device to the core network behind it, and the people who keep it all online. One partner for the whole connectivity stack.
IoT connectivity (Cloud Connect)
The layer that stays on. Our core connectivity products.
- Multi-IMSI IoT SIM cards — Several operator identities on one SIM. When a device loses its primary network it switches automatically. Built for African deployments where a single-operator SIM drops at every border.
- eSIM for IoT — Embedded eSIM with the same multi-network resilience, provisioned remotely. Ideal for sealed enclosures, high-vibration installs and devices already in the field.
- iSIM for IoT — Integrated SIM in the device chipset: smallest footprint, lowest power draw, engineered into the silicon for high-volume OEM production.
- Cross-border connectivity — One SIM that crosses Beitbridge, Chirundu, Kasumbalesa and Mutare without a swap. Devices keep reporting between countries, no manual changes.
- Fleet tracking connectivity — Reliable cellular for vehicle tracking and telematics across Africa. Trackers keep reporting through coverage gaps and border crossings.
- Video telematics & dashcam connectivity — High-bandwidth, always-on connectivity sized for footage streaming and behavioural alerts: the workload that breaks roaming-first SIMs at African scale.
- Smart metering connectivity — Long-life connectivity for meters and utility endpoints, stable over multi-year deployments and low-touch to manage.
- Asset & remote monitoring connectivity — Keeps low-data sensors and remote assets attached and reporting across wide, patchy-coverage areas.
- Private APN provisioning — Private, secure APNs so device traffic stays off the public internet, with country-specific, regulatory-aware routing.
Connectivity management platform
The platform that gives control. One portal, one integration.
- SIM & connectivity management — Manage every SIM from one platform: monitor usage, activate/suspend, apply policies, control the whole estate in real time without a support ticket.
- Real-time usage monitoring & alerts — Track data per SIM and across the fleet as it happens. Catch runaway usage and silent devices before they hit a bill or a client complaint.
- Bulk SIM operations — Activate, suspend or push IMSI changes across hundreds of SIMs in one action, with exportable per-device results.
- API & systems integration — One REST API to wire SIM data, lifecycle actions and diagnostics into your own platform, billing or dashboards.
- Network events & signalling diagnostics — The signalling behind every device (attach, auth, location update, data session) in plain language, so you know if the fault is the SIM, device, network or APN.
- SIM Manager self-service portal — A self-service portal so your team resolves common SIM issues first, without waiting on support.
OEM services (device readiness)
Partnering with device makers so hardware ships Africa-ready.
- Single SIM SKU for OEMs — One connectivity SKU that ships anywhere in Africa: no per-country SIM variants, no firmware branch by market.
- OEM device certification — We bench-test your device, run it on live African corridors, audit firmware defaults and document the exact config that works, added to our certified library.
- Device + SIM co-engineering — Joint engineering that has taken real deployments from double-digit field-failure rates to under two percent.
- Firmware integration support — APN strings, network-switch timing, APN-locking and the modem settings needed to recover from a drop on its own. Fewer returns, faster certification.
- Field-installer enablement packs — Pre-test checklists, five-minute setup cards and installer templates. Most installs light up first time, the rest get diagnosed in one call.
- Certified device library access — Model-specific setup cards, command sequences, firmware caveats and corridor-test results for devices we've already validated.
Core network & carrier infrastructure
For MVNEs, MVNOs and large-scale IMSI deployments.
- Core network infrastructure design — Design and deployment of core infrastructure for organisations running their own IMSI ranges: geo-redundant cores and regional gateways built for machine traffic.
- IMSI deployment & sponsorship — We stand up the identities, routing and core so your programme runs on infrastructure built for assets, not adapted from a consumer product.
- MVNE / MVNO enablement — Platform, provisioning and network layer delivered as a managed foundation: connectivity infrastructure without building a core from scratch.
- Geo-redundant core & regional gateways — Packet core and regional gateways that keep sessions alive when a single site or route fails.
- Local & near-local network identities — Manage country-specific roaming rules and regulatory requirements: home-fleet traffic on home rates, compliant market by market.
Support & advisory
Expertise that prevents failure. The deepest part of what you pay for.
- 24/7 IoT connectivity support — Round-the-clock support through a single point of contact: people who understand networks, firmware and provisioning, not a ticket queue.
- Deployment & architecture consulting — We work through your routes, devices, data needs and failure modes so problems get designed out, not discovered in production.
- Device & network diagnostics — Forensic diagnostics that isolate a fault to the SIM, device, network or APN. Reads device and network together to end the guesswork.
- Connectivity health reporting — Usage, coverage, silent devices and SIMs at risk: raw network data turned into a picture your operations and account teams can act on.
What our clients say
“The low latency that we have experienced using the CommsCloud SIMs has been exceptional. The priorities that we required were low latency and ease of management, and it has both of them.”
“Having a partner that can give you enterprise-level service and advice when you are a startup is invaluable. It's a real launchpad for success.”
Not sure which of these you need? That's the scoping session.
Tell us your routes, your devices and your volumes. We'll map the connectivity (coverage, borders, failure modes) and show you what a working deployment looks like before you commit to anything.