Technology Expense Management

ITWEB – November 2014 The real cost of telecommunications services in SA is increasing, bucking international trends. This is according to Jiaqi Sun, senior research analyst for IDC. Sun, who opened this month’s roundtable discussion, believes profitability is driving this trend, with mobile operators a case in point. Sun’s question to the panel was: “Is it possible to manage telecoms costs?” Peter Walsh, director at CommsCloud, suggests that while the likes of MTN and Vodacom are making piles of money, they’re not investing in their customers. “Nobody’s going to the customer and getting to understand their pain points,” he says, […]