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AI comes to the call centre.
by Matthew Burbidge The contact centre business is booming in South Africa; there are over 2 500 of them here and at least 150 000
by Matthew Burbidge The contact centre business is booming in South Africa; there are over 2 500 of them here and at least 150 000
Published: 16 May 2017 ID: G00309857 Gartner Analyst(s): Drew Kraus, Steve Blood Summary Contact center infrastructure vendors are expanding their functional depth and breadth to deliver omnichannel solutions while
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